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Return & Exchange Policy

Exchange Policy

We offer free exchanges on orders within Pakistan.  All shipping costs to send back exchanges are incurred on the customer. Once we receive your exchange, a replacement will be shipped within 48 hours (except weekends and Holidays) if the desired product is in stock. Shoes must be in original condition (not worn outside) and must have all original packaging.
Exchange Address
Shop # 153/B, 1st floor, aman plaza, opp Jasmine Mall, sector C, Bahria Town, Lahore

Returns Postage
Customers are responsible for the cost of returning items back to our warehouse.  We recommend that you ship via TCS or DHL or Leopards which gives you a tracking number.
Refund of Shipping Costs
We are unable to provide a shipping refund for returned items. In the event there is a defect in the shoe, please email pictures to datchionline@gmail.com and we will refund all delivery charges and send out a replacement free of charge.
Custom order policy
Send an email at datchionline@gmail.com
containing the images of the footwear and a description in terms of material to be used, for any amendments in current articles being produced by Datchi you can contact our representative or email us at datchionline@gmail.comOur representatives will contact you shortly after your query has been received.

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At Look, we provide FREE Standard delivery on orders above PKR 5000/- to any address within Global.

On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

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